/* kundeservice.css — ported from Claude Design handoff */

.ks-shell,
.ks-shell *,
.ks-shell *::before,
.ks-shell *::after { box-sizing: border-box; }

.ks-shell {
  --ks-bg: var(--ks-theme-bg, #ffffff);
  --ks-fg: #0a0a0a;
  --ks-muted: #5c5c60;
  --ks-line: #e8e6e1;
  --ks-line-strong: #d6d3cc;
  --ks-panel: #faf8f5;
  --ks-panel-strong: #f1eee8;
  --ks-accent: #d81f26;
  --ks-accent-ink: #ffffff;
  --ks-accent-soft: #fdecec;
  --ks-radius: 4px;
  --ks-shadow: 0 1px 2px rgba(10,10,10,.04), 0 1px 0 rgba(10,10,10,.02);
  --ks-row-pad-y: 18px;

  color: var(--ks-fg);
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  font-size: 16px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
}

.ks-shell h1,
.ks-shell h2,
.ks-shell h3,
.ks-shell h4 { margin: 0; }

.ks-shell p { margin: 0; }
.ks-shell a { color: inherit; }

.ks-wrap { max-width: 1180px; margin: 0 auto; padding: 0 28px; }

/* ---------- Hero ---------- */
.ks-hero {
  padding: 56px 0 44px;
  border-bottom: 1px solid var(--ks-line);
  position: relative;
  overflow: hidden;
}
.ks-hero::before {
  content: '';
  position: absolute;
  inset: 0;
  background: radial-gradient(ellipse 80% 60% at 100% 0%, var(--ks-accent-soft) 0%, transparent 60%);
  opacity: .9;
  pointer-events: none;
  z-index: 0;
}
.ks-hero-inner {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: 1.15fr .85fr;
  gap: 56px;
  align-items: center;
}
.ks-eyebrow {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 11px;
  letter-spacing: .18em;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--ks-accent);
  margin: 0 0 14px;
}
.ks-eyebrow::before {
  content: '';
  width: 22px;
  height: 2px;
  background: var(--ks-accent);
}
.ks-shell .ks-hero h1 {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: clamp(52px, 6.4vw, 88px);
  line-height: .92;
  letter-spacing: -.015em;
  margin: 0 0 16px;
  text-transform: uppercase;
}
.ks-hero h1 .ks-accent { color: var(--ks-accent); }
.ks-hero-lede {
  color: var(--ks-muted);
  max-width: 52ch;
  margin: 0 0 28px;
  font-size: 17px;
  line-height: 1.55;
}

/* Search */
.ks-search { position: relative; max-width: 640px; }
.ks-search input {
  width: 100%;
  padding: 20px 58px 20px 56px;
  border: 1.5px solid var(--ks-line-strong);
  border-radius: var(--ks-radius);
  font: inherit;
  font-size: 16px;
  background: var(--ks-bg);
  color: var(--ks-fg);
  outline: none;
  transition: border-color .15s, box-shadow .15s;
  box-shadow: 0 1px 2px rgba(10,10,10,.03);
}
.ks-search input:focus {
  border-color: var(--ks-accent);
  box-shadow: 0 0 0 4px var(--ks-accent-soft);
}
.ks-search .ks-sicon {
  position: absolute;
  left: 20px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--ks-muted);
}
.ks-search .ks-kbd {
  position: absolute;
  right: 16px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 10px;
  color: var(--ks-muted);
  border: 1px solid var(--ks-line-strong);
  padding: 3px 7px;
  border-radius: 3px;
  font-family: ui-monospace, Menlo, monospace;
  letter-spacing: .04em;
  background: var(--ks-panel);
}
.ks-search-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 14px;
  align-items: center;
}
.ks-search-suggestions .ks-lab {
  font-size: 12px;
  color: var(--ks-muted);
  margin-right: 4px;
  letter-spacing: .02em;
}
.ks-search-suggestions button {
  background: var(--ks-bg);
  border: 1px solid var(--ks-line-strong);
  color: var(--ks-fg);
  font: inherit;
  font-size: 12.5px;
  padding: 6px 12px;
  border-radius: 100px;
  cursor: pointer;
  font-weight: 500;
  transition: border-color .12s, background .12s;
}
.ks-search-suggestions button:hover {
  border-color: var(--ks-accent);
  background: var(--ks-accent-soft);
  color: var(--ks-accent);
}
.ks-search-meta {
  display: none;
  margin-top: 12px;
  font-size: 13px;
  color: var(--ks-muted);
}
.ks-search-meta.on { display: block; }
.ks-search-meta strong { color: var(--ks-fg); }
.ks-search-meta button {
  background: none;
  border: 0;
  color: var(--ks-accent);
  cursor: pointer;
  padding: 0;
  font: inherit;
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* Quick action pills */
.ks-quickbar {
  display: flex;
  gap: 12px;
  padding: 20px 0 0;
  flex-wrap: wrap;
}
.ks-qa {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 12px 18px;
  border: 1px solid var(--ks-line-strong);
  border-radius: 100px;
  background: var(--ks-bg);
  text-decoration: none;
  color: var(--ks-fg);
  font-size: 13.5px;
  font-weight: 600;
  transition: border-color .15s, background .15s, color .15s;
}
.ks-qa:hover {
  border-color: var(--ks-accent);
  color: var(--ks-accent);
  background: var(--ks-accent-soft);
}
.ks-qa svg { width: 16px; height: 16px; color: var(--ks-accent); }
.ks-qa--primary {
  background: var(--ks-fg);
  color: var(--ks-bg);
  border-color: var(--ks-fg);
}
.ks-qa--primary svg { color: var(--ks-accent); }
.ks-qa--primary:hover { background: #1a1a1a; color: var(--ks-bg); }

/* ---------- Order status card ---------- */
.ks-orderbox {
  position: relative;
  padding: 28px;
  background: var(--ks-fg);
  color: var(--ks-bg);
  border-radius: var(--ks-radius);
  box-shadow: 0 12px 40px rgba(10,10,10,.12), 0 2px 6px rgba(10,10,10,.06);
  overflow: hidden;
}
.ks-orderbox::before {
  content: '';
  position: absolute;
  top: 0; left: 0; right: 0;
  height: 3px;
  background: var(--ks-accent);
}
.ks-ob-top {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 4px;
}
.ks-ob-tag {
  font-size: 10px;
  letter-spacing: .16em;
  background: var(--ks-accent);
  color: #fff;
  padding: 4px 9px;
  border-radius: 2px;
  font-weight: 700;
  text-transform: uppercase;
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.18);
}
.ks-ob-ico { width: 20px; height: 20px; color: var(--ks-bg); }
.ks-shell .ks-ob-label {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: 28px;
  letter-spacing: .01em;
  text-transform: uppercase;
  margin: 8px 0 6px;
  line-height: 1;
  color: var(--ks-bg);
}
.ks-orderbox p {
  margin: 0 0 18px;
  color: rgba(255,255,255,.62);
  font-size: 13.5px;
  line-height: 1.5;
}
.ks-ob-fields {
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.ks-orderbox input {
  width: 100%;
  padding: 14px 16px;
  border: 1.5px solid rgba(255,255,255,.14);
  border-radius: var(--ks-radius);
  font: inherit;
  background: rgba(255,255,255,.04);
  color: var(--ks-bg);
  outline: none;
  font-size: 14.5px;
  transition: border-color .15s, background .15s;
}
.ks-orderbox input::placeholder { color: rgba(255,255,255,.38); }
.ks-orderbox input:focus {
  border-color: rgba(255,255,255,.35);
  background: rgba(255,255,255,.07);
}
.ks-orderbox button {
  padding: 14px 18px;
  background: var(--ks-accent);
  color: #fff;
  border: 0;
  border-radius: var(--ks-radius);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
  font-size: 14px;
  letter-spacing: .02em;
  white-space: nowrap;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  transition: filter .15s, box-shadow .15s;
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.18);
}
.ks-orderbox button:hover { filter: brightness(1.25); }
.ks-orderbox button:disabled { opacity: .5; cursor: not-allowed; }
.ks-ob-hint {
  font-size: 11.5px;
  color: rgba(255,255,255,.42);
  margin-top: 12px;
  line-height: 1.5;
}
.ks-ob-result {
  display: none;
  margin-top: 14px;
  padding: 14px 16px;
  background: rgba(255,255,255,.05);
  border: 1px solid rgba(255,255,255,.12);
  border-radius: var(--ks-radius);
  font-size: 13.5px;
  color: var(--ks-bg);
}
.ks-ob-result.on { display: block; }

/* Loading dots inside orderbox */
.ks-ob-loading {
  display: none;
  align-items: center;
  gap: 8px;
  margin-top: 12px;
  font-size: 12px;
  color: rgba(255,255,255,.6);
}
.ks-ob-loading.on { display: inline-flex; }
.ks-ob-loading .ks-dot {
  width: 5px; height: 5px; border-radius: 50%;
  background: var(--ks-bg);
  animation: ks-dot 1.2s infinite;
}
.ks-ob-loading .ks-dot:nth-child(2) { animation-delay: .15s; }
.ks-ob-loading .ks-dot:nth-child(3) { animation-delay: .3s; }
@keyframes ks-dot { 0%, 60%, 100% { opacity: .3; } 30% { opacity: 1; } }

/* Status badge inside result */
.ks-ob-status-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--ks-bg);
  display: inline-block;
}
.ks-ob-status-dot--wait { background: #f2c14e; }
.ks-ob-status-dot--active { background: var(--ks-bg); }
.ks-ob-status-dot--done { background: #4db3a8; }
.ks-ob-status-dot--error { background: #ff6060; }

/* ---------- Sticky jump nav ---------- */
.ks-jumpnav {
  position: sticky;
  top: 0;
  z-index: 4;
  background: var(--ks-bg);
  border-bottom: 1px solid var(--ks-line);
  margin-top: 40px;
  transition: box-shadow .2s;
}
.ks-jumpnav.stuck { box-shadow: 0 2px 10px rgba(0,0,0,.05); }
.ks-jumpnav-inner {
  display: flex;
  gap: 4px;
  overflow-x: auto;
  padding: 4px 0;
  scrollbar-width: thin;
}
.ks-jumpnav a {
  flex: 0 0 auto;
  padding: 14px 16px;
  text-decoration: none;
  color: var(--ks-muted);
  font-size: 13px;
  font-weight: 600;
  letter-spacing: .04em;
  border-bottom: 2px solid transparent;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  white-space: nowrap;
}
.ks-jumpnav a:hover { color: var(--ks-fg); }
.ks-jumpnav a.active {
  color: var(--ks-fg);
  border-bottom-color: var(--ks-accent);
}
.ks-jumpnav .ks-count {
  font-size: 11px;
  color: var(--ks-muted);
  background: var(--ks-panel-strong);
  padding: 2px 7px;
  border-radius: 10px;
  font-weight: 600;
}
.ks-jumpnav a.active .ks-count {
  background: var(--ks-accent);
  color: #fff;
}
.ks-expand-all {
  margin-left: auto;
  flex: 0 0 auto;
  padding: 14px 16px;
  font-size: 12px;
  color: var(--ks-muted);
  background: none;
  border: 0;
  cursor: pointer;
  font-weight: 600;
  letter-spacing: .04em;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
  font-family: inherit;
}
.ks-expand-all:hover { color: var(--ks-fg); }

/* ---------- Category grid ---------- */
.ks-cats {
  padding: 32px 0 48px;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 40px 48px;
}
.ks-cat { scroll-margin-top: 60px; }
.ks-cat-head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding-bottom: 14px;
  margin-bottom: 4px;
  border-bottom: 1px solid var(--ks-line);
}
.ks-cat-ico {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--ks-accent-soft);
  color: var(--ks-accent);
  display: grid;
  place-items: center;
  flex: 0 0 36px;
}
.ks-cat-ico svg { width: 18px; height: 18px; }
.ks-shell .ks-cat-title {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: 26px;
  letter-spacing: .02em;
  text-transform: uppercase;
  margin: 0;
  line-height: 1;
}
.ks-cat-meta {
  font-size: 12px;
  color: var(--ks-muted);
  margin-top: 3px;
  letter-spacing: .02em;
}
.ks-cat-meta strong { color: var(--ks-accent); font-weight: 700; }

/* ---------- Accordion ---------- */
.ks-q {
  border-bottom: 1px solid var(--ks-line);
  padding: 0;
}
.ks-q[hidden] { display: none; }
.ks-q summary {
  list-style: none;
  cursor: pointer;
  padding: var(--ks-row-pad-y) 36px var(--ks-row-pad-y) 0;
  font-weight: 500;
  font-size: 15px;
  position: relative;
  color: var(--ks-fg);
  display: flex;
  align-items: flex-start;
  gap: 12px;
}
.ks-q summary::-webkit-details-marker { display: none; }
.ks-q summary:hover { color: var(--ks-accent); }
.ks-q summary .ks-qtxt { flex: 1; }
.ks-q summary .ks-chev {
  position: absolute;
  right: 4px;
  top: calc(var(--ks-row-pad-y) + 4px);
  width: 14px;
  height: 14px;
  color: var(--ks-muted);
  transition: transform .2s;
}
.ks-q[open] summary .ks-chev {
  transform: rotate(180deg);
  color: var(--ks-accent);
}
.ks-q[open] summary { color: var(--ks-fg); }
.ks-q .ks-ans {
  padding: 2px 36px 22px 0;
  color: #2a2a2c;
  font-size: 15px;
  line-height: 1.65;
}
.ks-q .ks-ans p { margin: 0 0 10px; }
.ks-q .ks-ans p:last-child { margin-bottom: 0; }
.ks-q .ks-ans a {
  color: var(--ks-accent);
  text-decoration: underline;
  text-underline-offset: 3px;
}
.ks-q .ks-ans ul { margin: 6px 0 10px; padding-left: 20px; }
.ks-q .ks-ans .ks-inline-cta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 10px;
  padding: 8px 14px;
  background: var(--ks-fg);
  color: var(--ks-bg);
  border-radius: var(--ks-radius);
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  letter-spacing: .02em;
}
.ks-q .ks-ans .ks-inline-cta:hover { background: var(--ks-accent); }
.ks-q mark {
  background: #fff3a6;
  color: inherit;
  padding: 1px 2px;
  border-radius: 2px;
}

/* ---------- Empty state ---------- */
.ks-empty {
  display: none;
  padding: 48px 20px;
  text-align: center;
  grid-column: 1 / -1;
}
.ks-empty.on { display: block; }
.ks-shell .ks-empty h3 {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: 28px;
  margin: 0 0 8px;
  text-transform: uppercase;
  letter-spacing: .02em;
}
.ks-empty p { color: var(--ks-muted); margin: 0 0 16px; }
.ks-empty .ks-esc-mini { display: inline-flex; gap: 12px; }
.ks-empty a {
  padding: 10px 16px;
  border: 1px solid var(--ks-line-strong);
  border-radius: var(--ks-radius);
  text-decoration: none;
  font-size: 14px;
  font-weight: 600;
}
.ks-empty a:hover { border-color: var(--ks-fg); }

/* ---------- Escalation band ---------- */
.ks-escalate {
  background: var(--ks-fg);
  color: var(--ks-bg);
  padding: 48px 0;
  margin-top: 40px;
}
.ks-escalate .ks-grid {
  display: grid;
  grid-template-columns: 1.2fr 1fr 1fr 1fr;
  gap: 32px;
  align-items: center;
}
.ks-shell .ks-escalate h2 {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: 40px;
  letter-spacing: -.01em;
  text-transform: uppercase;
  margin: 0;
  line-height: .95;
  color: var(--ks-bg);
}
.ks-escalate .ks-sub {
  opacity: .7;
  font-size: 14px;
  margin-top: 6px;
}
.ks-escalate .ks-ch {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  padding: 14px;
  border: 1px solid rgba(255,255,255,.14);
  border-radius: var(--ks-radius);
  text-decoration: none;
  color: inherit;
  transition: background .15s, border-color .15s;
}
.ks-escalate .ks-ch:hover {
  background: rgba(255,255,255,.05);
  border-color: rgba(255,255,255,.3);
}
.ks-escalate .ks-ch svg {
  width: 22px;
  height: 22px;
  color: var(--ks-bg);
  flex: 0 0 22px;
  margin-top: 2px;
}
.ks-escalate .ks-ch .ks-k {
  font-size: 11px;
  letter-spacing: .14em;
  text-transform: uppercase;
  opacity: .6;
  font-weight: 600;
}
.ks-escalate .ks-ch .ks-v {
  font-weight: 600;
  font-size: 15px;
  margin-top: 2px;
}
.ks-escalate .ks-ch .ks-h {
  font-size: 12px;
  opacity: .55;
  margin-top: 2px;
}

/* ---------- Stores ---------- */
.ks-stores {
  padding: 40px 0;
  border-top: 1px solid var(--ks-line);
}
.ks-stores-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  margin-bottom: 20px;
  gap: 20px;
}
.ks-shell .ks-stores-head h2 {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: 34px;
  letter-spacing: .02em;
  text-transform: uppercase;
  margin: 0;
  line-height: 1;
}
.ks-stores-head p {
  color: var(--ks-muted);
  margin: 0;
  font-size: 14px;
}
.ks-store-grid {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 12px;
}
.ks-store {
  padding: 16px;
  border: 1px solid var(--ks-line);
  border-radius: var(--ks-radius);
  text-decoration: none;
  color: inherit;
  transition: border-color .15s, transform .1s;
}
.ks-store:hover { border-color: var(--ks-fg); }
.ks-store .ks-city {
  font-family: 'Barlow Condensed', sans-serif;
  font-weight: 700;
  font-size: 20px;
  letter-spacing: .02em;
  text-transform: uppercase;
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.ks-store .ks-city::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--ks-accent);
}

/* ---------- Responsive ---------- */
@media (max-width: 900px) {
  .ks-cats { grid-template-columns: 1fr; }
  .ks-hero-inner { grid-template-columns: 1fr; gap: 36px; }
  .ks-hero { padding: 40px 0 32px; }
  .ks-escalate .ks-grid { grid-template-columns: 1fr; gap: 20px; }
  .ks-store-grid { grid-template-columns: 1fr 1fr 1fr; }
}
@media (max-width: 520px) {
  .ks-store-grid { grid-template-columns: 1fr 1fr; }
  .ks-shell .ks-hero h1 { font-size: 44px; }
  .ks-search input { padding: 16px 48px 16px 50px; font-size: 15px; }
}